SolarWinds Service Desk Instructions

Email or User Portal

To create a ticket, send an email to (only from a,, or email) OR go to 

If you send an email, be sure to include: your name, a description of the issue you are experiencing, your department, your phone number, and your VNC number (you can find this by hovering over the blue eye icon at the bottom right of your computer screen).

If you sign in to the portal, be sure to choose "Sign in with Google." This means that you will not have to remember another password!

SolarWinds Google Sign in

How Do I...

If you need more information, you can contact IT for refer to the documentation below. Here are some more detailed instructions: