Frequently Asked Questions

Yes, they can. Our vision plans allow members the flexibility to choose where they receive services and purchase materials. Members should confirm that the providers are in-network before receiving services or making purchases.

The online provider directory clearly lists the services available at a chosen provider. These include an eye exam, glasses, Contact Lens Fitting exam, contacts, and whether the provider accepts additional discounts.

The member should first try to resolve the issue directly with the provider. However, if assistance is needed, the employee should call our Customer Service Department at 800-507-3800 for further information.

No, discounts cannot be used for non-prescription sunglasses.

With most plans, employees may use their benefits for one or the other, but not both during the same benefit period. Please see your plan outline for verification.

The employee will pay the difference between your plan's in-network allowance and the regular retail price of the frame selected. The overage may be subject to a 20% discount if the provider is listed in the directory as “accepts discounts.”

Your employee can select any frame in the network provider's inventory up to the retail allowance shown in your Outline of Benefits schedule without incurring any additional out-of-pocket cost.

No, dependents may use the primary member's ID card to receive services.

No. Employees can receive services without showing their ID card, however they should identify themselves as Superior Vision Plan members to the provider.