What Can IT Do for You?

This page is for Blount County Government employees to learn more about the IT Department. Take a look around to see how you can take advantage of the tools and services you have access to!

IT Services

The IT Department’s main priority is making sure that technology malfunctions don’t prevent your productivity! Here are a few services that we offer to keep your day moving along smoothly.

Help Desk- Many know about our help desk (also known as Spiceworks), but we want to remind all of you what a great tool it is for you to enter a “ticket” about an issue you need fixed.  We go through our tickets as a group in the morning and then continue to check on them throughout the day.

You can send an email to help@blounttn.on.spiceworks.com, click here to visit the portal, or go to the Blount County website for Spiceworks Help Desk Instructions.

Loaner Laptops- Maybe you have a new employee in your department that needs a laptop, but you find out that the one that was ordered will not come in for another week.

All you need to do is call your local IT department (us) and we will hook you up with a loaner- for free! We will ensure that the laptop will have access to the network, email, and even certain department-specific applications. Our main job is to make sure that your day is productive as possible, and you can’t start working without a computer to work on!

VPN (Remote Access) Setup- You can use our VPN client on a Hot Spot (If you don’t have one, you need one!) or from your secure home WiFi.  When traveling, you should use the VPN while on a Hot Spot instead of hotel Wifi, which will make you more secure. Click here for the VPN application form. 

Planning to purchase technology for work?

If you or your department are looking to purchase new laptops, printers, scanners, or other hardware and need recommendations, click here for a list of standardized hardware that will fit your needs.